At wpseo.store, we are committed to providing high-quality WordPress development, SEO optimization, and digital marketing services. However, we understand that there may be situations where you are unsatisfied or require a refund. This Refund Policy outlines our procedures and criteria for refunds, cancellations, and exchanges. Please read this policy carefully before purchasing any services.
1. Eligibility for Refunds
Refunds are available under certain conditions, depending on the type of service you have purchased:
- WordPress Development Services: Refunds may be considered if the service has not yet started or if significant delays have occurred that are due to wpseo.store’s actions.
- SEO Optimization Services: Given the nature of SEO services, where results are achieved over time, refunds are typically not offered for completed work. Refunds may be issued if the service has not yet commenced.
- Digital Marketing Campaigns: Refunds are not available once a campaign has begun. However, adjustments or revisions may be made in case of errors or discrepancies in service delivery.
2. Conditions for Refunds
To be eligible for a refund, you must meet the following conditions:
- Non-Delivery of Services: If we are unable to provide the service within the agreed-upon timeframe, and no work has commenced, you may be eligible for a full or partial refund.
- Duplicate Payments: If you are mistakenly charged twice for the same service, please contact us immediately to request a refund of the duplicate payment.
- Service Cancellation by wpseo.store: If wpseo.store cancels your order for any reason before the service is delivered, you will receive a full refund.
3. Non-Refundable Services
Certain services are non-refundable due to the nature of the work:
- Completed Projects: Once a project has been completed and delivered, refunds will not be offered.
- SEO Services (Ongoing or Completed): SEO is a long-term strategy with ongoing efforts. Refunds for SEO services are generally not possible after the work has started or been delivered.
- Digital Products or Reports: Any digital products, reports, or custom assets delivered are non-refundable once provided to the client.
4. Cancellation Policy
- Before Service Commencement: You may cancel your order before we start working on your project. A full refund will be issued.
- After Work Has Commenced: If the project has already started, cancellation may not be possible, or you may be entitled to a partial refund based on the work completed up to the point of cancellation.
To cancel a service, please contact us at support@wpseo.store as soon as possible, providing your order details and the reason for cancellation.
5. How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Email our support team at support@wpseo.store with your order number, the service you purchased, and a brief explanation of why you are requesting a refund.
- Review Process: Our team will review your request and determine if it meets the criteria for a refund based on the terms outlined above.
- Refund Issuance: If approved, your refund will be processed, and the amount will be credited back to your original payment method within 5-10 business days.
6. Exceptions to the Refund Policy
We reserve the right to deny refund requests that do not meet the conditions outlined in this policy. We also reserve the right to offer refunds in specific circumstances at our discretion, even if they fall outside the standard criteria.
7. Dispute Resolution
In the event of a dispute regarding a refund or service, we encourage open communication to resolve the issue. If we are unable to reach an agreement, both parties may seek resolution through appropriate legal or mediation channels.
8. Contact Information
If you have any questions regarding our Refund Policy or need assistance with your order, feel free to reach out to our team:
Email: support@wpseo.store
WhatsApp: +880176619885
Address: BD
We are here to assist you and ensure a positive experience with wpseo.store.